Lima Consulting Group

With the opportunity unleashed by the digital revolution, it has never been easier to deliver effective government services, and at the same time it has never been more difficult. Expectations have risen to unprecedented levels, as citizens have come to expect the same level of customer experience they encounter when they bank, shop, or communicate. The explosion of touch-points has changed how citizens wish to engage, and the flood of information is impacting the ability to engage them in meaningful ways.

Paul Lima, Lima Consulting GroupFounder of Lima Consulting Group, Paul Lima, will be speaking at the GTCE Summit & Adobe Partner Showcase on June 7 in Ottawa, ON about Digital Transformation:

Getting Smart vs Getting Return: Understanding how Government fares in the Digital Transformation Maturity Model

How do you measure up on the Digital Transformation Maturity scale? Along the path of Digital Transformation lie five phases, each which consist of about 10 tasks that organizations can take to advance along their unique path towards Digital Transformation. During this session we will share Digital Transformation Maturity Model and then share the assessment of government websites in Canada and the US assess within it.  In addition, attendees will learn best-practices for data governance, how to advance with confidence in providing world-class customer experiences, how to reduce call center costs, increase citizen engagement and accelerate digital transformation.

Lima Consulting - Transforming Digital FuturesJoin Lima Consulting Group at the GTEC Summit 2016 (Shaw Centre, 55 Colonel By Drive, Ottawa, ON) to learn more about our Digital Transformation Model.
Please register for the summit here.


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