Welcome to The Visionary’s Guide to the Digital Future. If the best way to predict the future is to invent it, then let’s get you ready to do just that. This podcast is created for the visionaries of today who are charged with creating the customer experiences of tomorrow. I’m your host, Paul Lima, the […]

Your logo, your colors, your verified name are all right there in the message Everyone’s talking about AI, but there’s another megatrend that retailers should be looking at. One that’s driving results faster and with way less effort. The next big innovation in customer experience isn’t happening in apps or websites, but in your customer’s text […]

Rich Communications Services: verified, visual, and measurable The U.S. is the last major market on Earth still stuck with SMS – you know – Simple Messaging Service – SMS.   Those gray bubbles that have a few blue links – and that come from some random 5 digit short code or telephone number. You know – there’s so much confusion over […]