Organizations that unlock their data outperform those that don't
The proof is in the data - data like the stock prices of Customer Experience-leading businesses, which are 10.6X greater than the laggards.
And the revenue growth of CX leaders, which is 5.1X greater than laggards. Or the fact that customers are 4.5X more willing to pay a premium with leaders vs. laggards.
Data is the foundation of any Digital Transformation.
LCG begins by assessing and improving your data maturity - including your trust in the accuracy of the data, so that leaders use it to drive decisions.
Trusting data requires good data governance in the form of:
LCG uses proprietary accelerators, technology, and workshops to
rapidly assess your company's data maturity.
Speed to Value
LCG quickly begins unlocking the value of your data.
Unlock Paths to Cash
LCG deploys rigorous methodologies and brings world-class expertise to identify short-term and long-term ways to leverage data for sustainable competitive advantage.
Focused and Process-Driven Results
We help you prioritize on competitive differentiators and
Deliverables & workshops to accelerate your data maturity
Digital Balanced Scorecard
Tag Management Services
Digital Analytics assessments,
implementations and tune-ups
Data maturity assessment
Process Orientation: Become less person-dependent and more process-driven
Improved Forecasting: Focus internal resources and project investments on the highest-value initiatives with the quickest paths to cash
Win the Whitespace: Benchmark all customers and prospects so that sales teams see the gap between captured and potential market share.
Monetize your data: Accelerate sales and identify new business models
Reduce churn: Identify critical moments in the customer's lifecycle and design compelling customer experiences to improve loyalty.
Mitigate risk: Identify at-risk accounts
Personalize digital experiences: Develop a 360-degree view of the customer experience from which to develop "next best action" prompts that drive customer engagement
Provide unique value: Unlock competitive differentiation through digital experiences.