Ideate. Envision. Document. Digitize.
World-class digital experiences combine the best of what your business already offers with new ideas delivered via carefully-crafted process.
Organizations leverage what works for their customers today, while filling new demands for the future.
LCG consultants meet you where you are to balance vision with execution
LCG consultants collaborate with you to capture and document how you work today, establish a vision for how you want to work tomorrow, and design and implement the processes you'll need to deliver high-quality customer experiences. The resulting vision and processes are:
It's hard to digitize what you haven't documented, and even harder to communicate what you're doing to get buy in from your stakeholders. LCG documents your current and future process to ensure you translate current sources of success to digital channels.
Stakeholders in various functions and roles will all be working from the same playbook to implement and then manage the digital customer experience. LCG provides actionable, front-stage customer journey maps that tie to backstage processes as one cohesive deliverable.
The digital transformation plan begins where the business can best create it-usually in thriving business areas. From there, LCG works with you to assess and plan for disruptive and transformative ideas
Clients can expect the documentation needed to communicate, build and optimize world-class customer experiences across internal and external agency partners.
Rapidly documented "As-Is" processes using leading customer journey mapping and business process modeling notation 2.0 compliant solutions
"To-Be" processes that are ready for implementation and easily understood by all stakeholders
Business Requirements Document
Schedule a free assessment with one of our visionary process engineers.
LCG employs digital visionaries who have pioneered their industries. Our consultants have already imagined the future from the top of their fields and led teams successfully along the pioneers' trail. They've been there and done it.